Envibe launches new look for its online customer portal

August 23, 2022

Leading industry management software platform Envibe’s online customer portal has received a makeover, with the addition of new icons, opportunities for more customisation and other enhancements to ensure it remains visually appealing and easy to use on a wide variety of devices.

The changes are the first phase of our ‘Look and Feel’ update, which aims to make sure Envibe’s user interface for aquatic, fitness, recreation and sport facilities is the easiest to use of any management system on the market.

Dushayant Dhar, Jonas Leisure’s Head of Sales and Customer Success, stated “it’s an important step in the ongoing evolution of our software, and one that helps ensure Envibe remains the leading light of modern leisure management solutions.”

Dhar notes “Envibe is known for having a modern user interface (and) these changes give leisure operators the ability to add more of their brand and personality to their customer portal, while still keeping the look clean and ensuring processes are workflow driven for ease of use.”

Giving Customers Greater Control
Another benefit of Envibe’s online portal has always been that it can give customers more power to find information for themselves and keep their own contact data up to date.

The ‘Look and Feel’ improvements take a hearty stride in this direction by making it easier for new members to sign up and view information about their membership online.

New information that can now be viewed by members via the online portal includes the activation status and end date of their membership, their next debit payment date, their debit payment frequency and their next debit payment amount.

All this extra information can now also be presented on the welcome email members receive when they sign up for a membership, improving the membership experience and reducing the number of administrative enquiries leisure facility staff need to deal with daily.

More Flexibility and Longer Course Descriptions for Courses and Multi-Visit Passes
There are many other improvements included in the ‘Look and Feel’ upgrade including the ability for facility managers to make one-off classes or classes on specific dates available for online enrolment. Until now it has only been possible to present ongoing classes with regular and consistent session times online, so this change will provide a lot more flexibility for leisure operators and their members.

When it comes to getting people to take that final step and enrol in a course online, information can be key. Envibe’s developers have taken this on board and made it possible for course administrators to display longer descriptions alongside the courses listed in the online customer portal, helping to drive registrations.

A similar change has been made to the ‘Passes’ functionality. Facility managers can now add descriptions to multi-visit passes, allowing them to better communicate benefits, which areas of a leisure centre a pass can be used for, or any conditions of use.

More Ways for Customers to View Receipts and Other Time Savers
In addition, customer records have also been improved. Payment confirmation emails for bookings, purchases, course enrolments and memberships can now include a receipt as a PDF attachment, rather than in the body of an email, for those who want to print it off more easily.

Any agreements customers have signed up to when enrolling for a membership or registering for a course are now more thoroughly recorded in the back end of the system. This includes the name of the agreement they have signed up to (e.g. agreement to T&Cs for a membership purchase or swim school enrolment) and the date they gave their approval within the customer portal.

Other improvements include improvements to the loading speed and stability of some sections of the customer portal - including the real-time listings for any bookable facility spaces a facility makes available to its membership.

Dhar adds “a big thank you to all customers who have contributed to this latest update.

“As we move into the second half of the year, we have a whole lot of other enhancement coming. These improvements will play an all-important role in making sure the Envibe experience remains the best in show for years to come.”

Click here to contact Envibe/Jonas Leisure via their Australasian Leisure Management Supplier Directory entry.

Lower image: Envibe’s new-look customer portal enrolments screen.

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